and Delivery Return
are my shipping options?
are shipped UPS ground at a flat rate of $6.95. However, the following
options are available if you desire. Please fax, email, or call us (at 1-800-927-0874)
if you desire any of these alternate shipment methods. If you are in Alaska,
Hawaii, or outside the United States, please contact us to find out the
exact shipping methods and charges.
Office - We ship U.S. Post office, but charge the same price that
UPS would charge. (This is because even though the post office is a
little cheaper than UPS, it is more trouble for us).
Express - If you want your package shipped Federal Express, please
supply us with your fed ex number.
Air - We offer Three Day, Two Day, Next Day, and Next Day Saturday
at your request. The most popular of these is UPS Two Day Air, which
only costs about five dollars more than UPS Ground and cuts delivery
time in half on shipments to the East Coast. Air mail is the only way
UPS will ship to Alaska and Hawaii.
ship - If we do not have an item in stock, we might be able to drop
ship it to you directly from the manufacturer for an additional $5.00.
We will do this only at your request. Drop shipping a package will usually
speed up a delivery by one to two days.
When Can I expect my package to be
- If we
have the item(s) in stock, which we frequently do (we have over one
hundred thousand items in stock), they will ship the same day or the
next day. If we do not have the item(s) in stock, they will ship out
on the same day that we receive them.
- If we
do not have the item(s), we will order them the same day, and will usually
receive it in one to two business days.
neither we nor the manufacturer has the item in stock, in which case
there is an additional delay. Usually the delay is less than two weeks,
but on very rare occasions, can be three or more months. If there is
ever any delay, we will notify you.
- If we
do not have the item in stock, then, as mentioned above, drop shipping
a package will usually speed up the delivery by one or two days at a
cost of $5.00.
When Can I expect my package to arrive?
you request an alternate shipping method, and assuming we do not notify
you of a delay, and factoring in the various possibilities mentioned
above, the approximate delivery times for UPS Ground shipments are
as follows: If you are on the West Coast, you can expect
the package in about two to six working days. If you are in the Midwest,
you will generally receive the package in about four to eight working
days. On the East Coast you will receive the package in about
six to ten working days. In Florida or Maine, you will
receive the package in about six to eleven working days (and may want
to consider having it sent UPS Two Day Air to speed up the delivery
if you are in a hurry). In Alaska or Hawaii, where UPS
Two Day air is the standard shipping method, the package will usually
arrive within five working days. Outside the United States UPS
Ground is not offered, so the delivery times will vary, so please contact
us for more information.
see a map of UPS delivery times,
When do I have to place my order to
have it shipped that day?
- All orders
placed through our web site are processed the next business day. If
you are in a great rush, items that are currently in stock will be shipped
the same day if the order is called in by phone before 3:00 P.M. Pacific
What if my package is damaged when
it is delivered?
- If your package arrives damaged, you
may refuse delivery at no cost to you. Please contact us immediately
(if by email, at firstname.lastname@example.org)
as soon as possible.
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